Can I cancel my order?
Ritual Sanitiser aims to ship all online orders within 1-2 business days from receiving an order, therefore no changes can be made after you have placed your order.
All cancelations must be requested via email. Please include your full name and order number in the email so our team can identify your order for cancelation.
Can I return my order and exchange or refund?
Ritual Sanitiser do not accept returns or offer refunds for products. Ritual Sanitiser will only accept a return, exchange or refund if the products purchased are faulty and must be returned to us in their original packaging and condition. To return a faulty product please contact us @ email@example.com
If the product purchased is defective or you feel is not as advertised, please email us at firstname.lastname@example.org prior to returning the products and we will work with you to resolve the issue.
In the event your order arrives to you damaged, please email us at email@example.com and we will work with you to resolve the issue.
Can I change my address?
As we process and ship all orders as soon as possible, we do not accept any address changes after your order has been placed. All address change requests will be reviewed as soon as possible, and if the order has not been submitted to our warehouse then we will process your cancellation if possible.
All emails regarding change of address must be titled ‘Change of Address’ in the Subject field of the email. Please include your full name, order number and corrected shipping address in the body of the email, and we will do our very best to update your details for you before your order shipped.
Address change emails not titled in this manner will not be processed.
What if my order is held by local customs?
If your order is held in customs, it is the responsibility of the buyer/customer to contact their local customs and organise for their order to clear customs. Ritual Sanitiser is not liable to contact customs officials, or refund any orders which are refused by local customs and returned to Ritual Sanitiser.
Can I add/remove product or change the shipping method?
Once the order has been submitted we cannot amend the type of shipping or change / add products to your order.
If your parcel is marked as ‘delivered’ by the local postal service, yet you do not physically have your parcel it is up to the customer to contact the local postal service to follow up the problem. If the local postal service and the customer do not resolve the discrepancy, Ritual Sanitiser is not liable to refund or resend your order, but we will work with you to resolve the situation.
Can I use a P.O BOX in my shipping address?
If you choose a courier service to ship your order your shipping address must be a street address and must contain a mobile phone number so the courier can call you if they need for delivery confirmation. If your order is shipped with regular mail shipping, then it is ok to use a P.O box in your address.
All order details need to be placed in English language only. Please note, any orders not placed in the English language may not print address labels correctly and thus, will not arrive to your shipping address.
The use of diacritic marks such as ñ will not be printed and thus Ritual Sanitiser will not be liable for refund / or replacement.
Spray on hard and soft surfaces to disinfect. Keep out of reach of children, DO NOT DRINK, Yoga Spay is highly flammable and is not to be used on the skin